Self-exclusion
If you feel you need a break from betting, BOXFAIR can block your account for a period of your choice.
How to self-exclude
Contact our support team and tell us how long you want to be excluded: for example 6 months, 1 year, 5 years or permanently. We will confirm when the exclusion starts.
During the exclusion
- You will not be able to log in, place bets or deposit.
- Any available balance can be returned to you through your upline agent.
- We will do our best to stop you opening new accounts, but you also agree not to try.
Ending an exclusion
An exclusion cannot be shortened or cancelled early. When a fixed period ends, the account stays closed until you ask us to reopen it, and we may ask you to wait a further cooling-off period first. Permanent exclusions cannot be reversed.
If you need to talk to someone, organisations such as Gamblers Anonymous offer free and confidential help.